Resume
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Experience

Blanchard Media • Marketing and Social Media Consultant • Various Dates • Merritt Island, FL

Momentage

• Designed blog.
• Manage blog by developing content and graphics regularly.
• Email Marketing - Send out monthly email to app subscribers.
• Design marketing collateral and assets as needed.

Orlando Metro Realty

• Designed website and blog.
• Setup and manage all social networks (Facebook, Twitter, Pinterest, Google+ and LinkedIn).
• Manage blog and social media channels by developing content regularly.
• Design marketing collateral as needed.

KayLee Ana (HipPurse)

Promoted after eleven months
Telecommute

• Was responsible for the company’s overall B2B and HR social media plan and initiatives; Provided insights and implemented strategies across social channels to add value to the brand, increase brand awareness and establish thought leadership.
• Insured social media content strategy was in line with the company’s overall PR plan and marketing goals; Monitored, measured and optimized strategy based on results, emerging trends and opportunities.
• Directly managed company’s day-to-day social media activities; Provided relevant content daily while tracking metrics and monitoring relevant conversations.
• Developed and maintained relationships with key influencers, by engaging in online and offline conversations.
• Contributed, edited and maintained relevant and keyword rich content for company blog and social media platforms: Facebook, Twitter, LinkedIn, etc.
• Designed and implemented custom Facebook landing pages; edited based on business needs and priorities.
• Developed social media training guides; educated c-level executives and peers as needed.
• Managed SEM and SEO campaigns; Set up and managed PPC (pay-per-click) strategy via Google AdWords and Facebook (keyword research, ad creative, bid management and A/B split testing)
• Assisted in the preparation and management of additional advertising verticals, including print and digital media. 
• Online content creation including; case studies, articles, blogs, whitepapers, interviews, press releases, and other content as needed. 
• Monitored media coverage & managed press clippings as needed.
• Email Marketing/Newsletter design; optimized format and content to increase website and blog traffic based on business needs.

ADVO, Inc. • Multiple Positions • 1994 - 2006 • CT and FL

Customer Service Supervisor/Account Manager • Orlando, FL
Moved to Orlando – Transfer

• Successfully managed 10 Customer Service Associates and the Branch Receptionist.
• Provided leadership to ensure that all orders for the Orlando, Tampa and Jacksonville markets were entered accurately and timely.
• Performed monthly audits to ensure we were in alignment with the Sarbanes Oxley Initiative.
• Successfully managed two high level accounts worth over 1MM annually.
• Continually educated clients on ADVO, the direct mail industry, new products and promotions.
• Act as full business partner with sales to manage client-advertising programs in alignment with the customers' goals and the strategy for the region.
• Liaison to Operations, Sales, Graphics Print and other functional departments to resolve client issues.
• Travel frequently to regional offices, corporate headquarters and client locations. 

Billing Supervisor/Staff Accountant • Windsor, CT
Five Promotions Received

• Successfully led and mentored 12 Financial Services Associates.
• Provided leadership to ensure billing activities were met for all regions, including national accounts.
• Ensured that over 20,000 invoices and 10,000 statements, per month, were processed accurately and timely.
• Worked with Sales to develop and improve custom billing solutions to meet or exceed client needs.
• Assessed and developed departmental training needs. Developed training materials for various departments.
• Performed associate performance appraisals and determined merit increases. Provided continuous feedback and encouraged associate input to aid in the development of each associate.
• Worked with manager to develop, maintain and execute departmental policies and procedures.
• Partnered with Customer Focus Groups, Marketing and Sales Operations to design and implement focused initiatives in order to satisfy our clients' needs and increase revenue.
• Assisted with system design, implementation and execution of system upgrades.
• Continuously worked to streamline and improve departmental processes by identifying improvement areas and implementing solutions. Always met or exceeded departmental goals.
• Reconciled, analyzed and posted journal entries in ORACLE General Ledger.
• Traveled to ADVO regional offices and client locations as needed. 

Senior Marketing Services Assistant • Hartford/Greenwich, CT
Promotion

• Handled all administrative tasks for national sales rep.
• Informed clients of sales opportunities, capabilities and deadlines.
• Liaison for national sales representative and regional sales team.
• Booked, entered and maintained advertising promotions, orders and contracts.
• Prepared demographic information, history reports and customized recaps for the client.
• Monitored and aided in Accounts Receivable, Collections and Commissions.
• Frequently visited ADVO clients. 

Senior Billing Associate • Windsor, CT

• Generated final invoices and validated contracts and rates for accuracy.
• Provided customized invoice solutions in Word and Excel for national clients.